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29king has written this policy so you know exactly what data we collect when you open an account, how we use it, and what choices are available to you. Access to this platform and the rights described here depend on your local law and the eligible regions we serve.
When you create an account with us, we collect the information you enter directly — your name, contact details, and the payment method you choose to link. For Bangladesh accounts, that typically means a bKash, Nagad or Upay wallet identifier tied to your registered number. We also collect device and session data automatically: browser type, operating system, IP address and pages visited within the platform. This data helps us keep your account secure and identify unusual access patterns. We do not sell your personal data to third parties for their own marketing. Where we share data — for example, with payment processors handling your bKash or Nagad transaction — that sharing is limited to what is needed to complete the service. Data is retained for as long as your account remains active and for the period required by applicable law in your eligible region. If you close your account, we will retain only what we are legally obliged to keep, and we will tell you what that is if you ask. All rights described in this policy are subject to local law and the eligible regions 29king currently serves.
Not every part of your interaction with this platform falls under the same data rules. The four areas below clarify what this policy covers directly and where separate terms or third-party policies take over. Knowing the boundary helps you ask the right question to the right contact.
Logging in, updating your profile, changing your contact number or reviewing your transaction history — all of this is covered by this policy. The data involved is held by us and subject to the rights described on this page.
When you move funds through bKash, Nagad or Upay, the transaction record on our side is covered here. The payment provider's own record is governed by their separate privacy terms, which you accepted when you registered that wallet.
Game content supplied by studios in our lobby is delivered through our platform. Any data generated during a game session — rounds played, session length — is logged by us and covered by this policy, not by the individual studio.
Links to external pages, partner services or social channels outside 29king are not covered here. Once you leave our platform, the destination site's own privacy terms apply. We cannot speak to how those services handle your data.
You have real, actionable choices over the data we hold on your account. These are not abstract legal categories — each one maps to a step you can take through your account settings or by reaching our support route directly. Availability of specific rights may depend on local law and the eligible region your account falls under, but the process for requesting any of them starts in the same place. We aim to respond to data requests within a reasonable period. If the matter involves a linked bKash or Nagad wallet, verification of that wallet may be required before we can action the request, to confirm the account belongs to you. Submit your request clearly, naming the specific data or correction involved, and our team will confirm receipt and the next step.
Open the account section after logging in to see your stored profile details, linked payment method and session history. If the view there does not show what you need, contact support and ask for a data summary.
If your registered contact number, name or linked wallet details are wrong, you can update them through the account settings page. Some changes require identity verification before they take effect.
If you are uncertain how a specific piece of your data is used or stored — for example, how your Upay wallet reference is held after a withdrawal — write to our support channel with the specific question. We will answer it directly.
You can request that we close your account and delete non-obligatory data by contacting support. We will confirm what data we are legally required to retain and for how long, before proceeding.
If any part of this policy raises a question about your account data — what we hold, how it is used, or how to request a change — the routes below are the ones published on the platform. Use the channel that suits your query best. Do not share sensitive account credentials in any initial contact message; our team will request only what is needed to verify your identity securely.
Open the chat widget from any logged-in page on the platform. State that your query relates to a privacy or data matter so the team can route it correctly from the start.
Send your written data request or policy question to the support email address listed on the Contact page. Include your registered account email and the specific matter you are raising.
The Help section within your account settings contains published articles on data rights and account controls. Check there first — your question may already have a step-by-step answer without needing to contact the team.
We want you to understand the practical measures behind this policy — not just the legal language. Every area below reflects how your information is actually handled on the platform, from the moment you log in to the point where you request a withdrawal through a local wallet like bKash or Nagad.
We use cookies to keep your session active, remember your preferred language settings and detect unusual login activity. You can manage cookie preferences through your browser settings; blocking certain cookies may affect how parts of the platform load on your device.
Your bKash, Nagad or Upay wallet reference is stored only to match your account to an incoming or outgoing transaction. We do not store full wallet credentials. Payment data is shared with the processor only during the transaction and is not used for marketing.
Active account data is held for the life of your account. After closure, we retain only what applicable law requires for the region your account is registered under. We will confirm the exact retention scope if you submit a written request through support.
If this policy is updated in a way that affects how your data is used, we will notify you through the contact method on file. You can request a copy of the current policy version at any time by writing to the support email published on the Contact page.
The questions below are the ones we hear most often from account holders in Bangladesh. Each answer points to a specific action or section of the policy rather than giving a general response.
We collect the details you enter during registration — name, contact number and email — plus the payment identifier you link, such as your bKash or Nagad number. We also log device and session data automatically. All of this is described in the Details section of this policy.
We store a reference to your wallet — typically the registered mobile number — to match your account to transactions. Full wallet credentials are never stored on our side. The reference is shared with the payment processor only at the time of a transaction and not retained beyond that exchange.
Yes. Log in and open the account section to review your profile, linked wallet and session history. If you need a fuller summary — for example, a record of past transactions or login events — contact support and ask specifically for a data summary. Eligibility for certain data categories depends on local law.
Go to account settings after logging in and update the relevant field. Changes to your linked wallet number or contact details may require identity verification before taking effect. If the settings page does not allow the specific change you need, contact support and explain the correction required.
No. We do not sell or pass your personal data to third parties for their own marketing purposes. Data is shared only where it is needed to operate your account — for example, with bKash or Nagad to process a transaction — and only to the extent required for that specific service.
We delete data that we are not legally required to keep. Some records — such as transaction logs — must be retained for the period required by applicable law in your eligible region. We will confirm exactly what is kept and for how long when we process your closure request through support.